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Estimated Handling Time:
- Product Ships within 1-3 days.
Estimated Arrival Time:
- Please Allow 5-7 business days.
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Shop confidently knowing that the following are guaranteed with us, and only us:
1) Amazing Customer Service:
- We put our customers first. Compared to big box retailers, you can expect to speak to a REAL person at all times and quickly. Give us a call and one of our customer service agents will be there to help you with anything you may need. We're not like most companies who look at you as just an order number, you matter to us and your order is assigned to an agent who truly wants to make sure you are satisfied.
2) Top Quality Products:
- You receive full Manufacturers Warranty
- Immediate Damage Replacement: Please review our refunds and returns policies
- We have a partnership with the brand you're looking to purchase. We work directly with the manufacturer/brand, so not only will you be counting on our support but you will also count on the manufacturer's support.
3) Fast Shipping:
- We typically ship your order within the same day or 3 days after you place your order. Once your order ships our fulfillment department sends you a tracking number to the email you provide during checkout. Once your order is on the way it usually takes the carrier 5-7 business days to deliver it to you. Are you worried that perhaps you wont be there to receive the item? Well don't worry, our free shipping includes a delivery appointment, meaning the courier calls you to schedule a date and time of your preference!
4) Financing:
- We understand the benefits that come with financing your order. It can increase your credit score and provide you with a flexible payment option that best works for you. If financing is something that you're interested in, you may use one of our following partners at checkout: Paypal or Shop Pay.
5) No Sales Tax:
- Every order placed is eligible for No Sales Tax if you are located outside of California. Once you finish inputting your shipping and billing information at checkout, your order will automatically be tax-exempt as long as you are outside of California.
If you have any concerns or questions about the product you want to purchase, our sales and customer team is there to help you.
You can either:
Email us at: info@modernsproductions.com
Call (or text) us at:
(415) 503-9177
Or Chat with us through our website live chat.
Description
Valcourt Waterloo Square High Efficiency Wood Fireplace FP15
Overview
The largest model in our high-efficiency series, the Waterloo wood-burning fireplace is an additional heating source whose style is just as remarkable as its performance. Adorned with a crown-style faceplate, the Waterloo offers an impressive view of the flames. Behind its large glass doors, the firebox can hold a very large amount of wood to heat large spaces and burn for up to 11 hours on a single load.
The Waterloo’s smart air control system (patented) has been specifically designed to optimize combustion efficiency. Once the appliance is on and running, the combustion rate must be slowed down by manually closing the primary air damper. Then, when the system detects that the optimum combustion temperature has been reached, it automatically closes the second primary air damper and adjusts the secondary air control. Once the system is closed, it is possible to modulate the level of combustion by adjusting the auxiliary air control.
Specifications
- Fuel type: Dry cordwood (16" recommended)
- Recommended heating area: 1,000 - 2,800 sq. ft.
- Overall firebox volume: 4.28 cu. ft.
- EPA loading volume: 4.28 cu. ft.
- Maximum burn time: 11 h
- Maximum heat output-dry cordwood: 95,000 BTU/h
- Overall heat output rate<: 16,900 BTU/h to 43,000 BTU/h
- Average overall efficiency (dry cordwood): 64 % (HHV) or 69 % (LHV)
- Optimum overall efficiency: 70 %
- Optimum heat transfer efficiency: 69 %
- Average particulate emissions rate: 1.6 g/h
- Average CO: 159.0 g/h
Vedio
Manuals
- Install & Owner's Manual
- Wood Fireplace Dimensions
- Quick Install Reference Guide
- Faceplate Installation Guide
Why Shop With Modern Productions® ?
Shipping & Returns
FREE SHIPPING TO ALL US STATES (EXCEPTIONS APPLY)
(Excluding Puerto Rico, Hawaii, Alaska)
Lead Time - Ships within 2-3 Business Days
OUR SHIPPING PARTNERS:
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.
Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.
If there are any delays regarding your product shipment, we will let you know in advance.
Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call (415) 503-9177 or email info@modernsproductions.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@modernsproductions.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to info@modernsproductions.com or call us at +1 (415) 503-9177
Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to info@modernsproductions.com or call us at +1 (415) 503-9177
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (415) 503-9177 the chat in the bottom right, or email info@modernsproductions.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact info@modernsproductions.com for any questions.
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