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1) Amazing Customer Service:
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If you have any concerns or questions about the product you want to purchase, our sales and customer team is there to help you.
You can either:
Email us at: info@modernsproductions.com
Call (or text) us at:
(415) 503-9177
Or Chat with us through our website live chat.
The largest model in our high-efficiency series, the Waterloo wood-burning fireplace is an additional heating source whose style is just as remarkable as its performance. Adorned with a crown-style faceplate, the Waterloo offers an impressive view of the flames. Behind its large glass doors, the firebox can hold a very large amount of wood to heat large spaces and burn for up to 11 hours on a single load.
The Waterloo’s smart air control system (patented) has been specifically designed to optimize combustion efficiency. Once the appliance is on and running, the combustion rate must be slowed down by manually closing the primary air damper. Then, when the system detects that the optimum combustion temperature has been reached, it automatically closes the second primary air damper and adjusts the secondary air control. Once the system is closed, it is possible to modulate the level of combustion by adjusting the auxiliary air control.
(Excluding Puerto Rico, Hawaii, Alaska)
Lead Time - Ships within 2-3 Business Days
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.
Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.
If there are any delays regarding your product shipment, we will let you know in advance.
Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call (415) 503-9177 or email info@modernsproductions.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@modernsproductions.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to info@modernsproductions.com or call us at +1 (415) 503-9177
Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to info@modernsproductions.com or call us at +1 (415) 503-9177
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (415) 503-9177 the chat in the bottom right, or email info@modernsproductions.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact info@modernsproductions.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
It performs just as the documentation explains. I enjoy the variety of light colors. Really pleased with its quality and performance. Very happy I chose to go for it
I searched everywhere looking for the right theater seats for my media room. Over a year I have searched and finally came across Valencia brand. I have never bought something this expensive without sitting in it first but with the great customer service I received over the phone, they assured me that if I was not satisfied I could return. No need to do that though. I am a huge movie buff so comfortable, premium seating is essential. 5 star in every category. I have small corridor and was afraid the 100lb chairs wouldn't fix. The measurements did not work but I read chairs come in 2 pieces each. Good thing they were evenly separated and assembly was easy. Quick snap in of the back tot he base. But as always, I do have one gripe. I bought three chairs (one single and a love seat). One chair, all buttons (recline, headrest and lower back bumper) are great. But the other two, the headrest and back bumper buttons are switched. So, the head button changes the lower back and the lower back changes the head position. It's a little annoying and for the price, seems like a silly thing to mess up.
Insanely fast at heating. Very well.
Their fulfillment team reached out to me as soon as the order was placed to get details on how I would like to customize it. They were really generous with my budget and gave me tips on how past customers have done this model before. Overall the island i received was exactly what I wanted.
Let me start out by saying that this is really ment for one person. Yeah two adults CAN fit but you're definitely touching each other. Super easy to put together, best with 2 people so as not to drop any side panels or break the glass on the door. Also helpful in case you position the bottom panel incorrectly and need to lift the front and first side panel and move them like I did.
I love my valencia tuscany luxury theatre chairs. I have been looking for a comfortable chair for my gaming room ever since I moved into the house. Wanted something i could find my best position with (i have a neck issue) and this is perfect. Highly highly recommend.
I love the features on this couch, I am really satisfied you pay for what you get.
I love the leather on this chair even more than the regular Tuscany. We had a set of 4 Tuscany in black for our theater room, but we decided to have that row for our living room and had a new set with the Tuscany luxury for our theater room. The leather is extreeeeeeeemely smooth to the touch. There are so many lighting options to choose from, as well as a very easy seat memory function. Overall, I think choosing this chair was a wise choice.
Great service
Super nice
Better quality
Works okay
Works okay
Amazing chair
Extremely pleased
