Sturdy and Stable Build: The Buck Stove Model 74, weighing 460 lbs, is designed to provide stability and durability, ensuring a secure heating solution for a variety of residential spaces.

NEW BUCK CORPORATION (NBC) "LIMITED WARRANTY" FOR THE BUCK STOVE

PLEASE READ THIS WARRANTY CAREFULLY

PRODUCTS COVERED

This warranty covers the new Buck Stove heating unit, so long as it is owned by the original purchaser, including optional and standard accessories purchased at the same time, subject to terms, limitations, and conditions herein set out.

PRODUCTS NOT COVERED

This warranty does not cover the following:

Glass, Refractory Material, Firebrick or Gaskets. This Warranty will not cover any damage and/or failure caused by abuse or improper installation of the products covered.

WARRANTY TIME PERIODS

(A) Period I

For one year from the date of purchase, NBC will replace or repair, at its option, any part defective in materials or workmanship. The costs of parts only are included. The customer pays any labor or transportation charges required. Thereafter,

(B) Period II

For a period after the first year from the date of purchase and extending for five years as long as Buck Stove is owned by the original purchaser, NBC will repair or replace, at its option, any part defective in materials or workmanship, with the exception of electrical motors, wiring, switches, components, optional and standard accessories; and all parts not permanently attached to the heating unit. Parts not permanently attached to the heating unit are defined as those items designed to be removed from the stove, including those removable with common hand tools. The costs of parts only are included. The customer pays any labor or transportation charges required.

PROCEDURE

Should you feel that your BUCK STOVE is defective, you should contact any Buck Stove dealer for the name of your nearest authorized Buck Stove service representative, who will instruct you on the proper procedure, depending on which Warranty Time Period (Period I or Period II) applies.

If for any reason you are dissatisfied with the suggested procedures, you may contact us in writing at:

CONDITIONS AND EXCLUSIONS

(A) Replacement of parts may be in the form of new or fully reconditioned parts, at NBC's option.

(B) There is no other express warranty. All implied warranties of merchantability and fitness for use are limited to the duration of the Express Warranty.

(C) New Buck Corporation is not liable for indirect, incidental, or consequential damages in connection with the use of the product including any cost or expense of providing substitute equipment or service during periods of malfunction or non-use. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.

(D) All warranty repairs under this warranty must be performed by an authorized Buck Stove service representative. Repairs or attempted repairs by anyone other than an authorized service representative are not covered under this warranty. In addition, these unauthorized repairs may result in additional malfunctions, the correction of which is not covered by warranty.

OTHER RIGHTS

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

OWNER REGISTRATION CARD

The attached Owner Registration Card must be completed in its entirety and mailed within 30 days from the date of purchase or from the date of installation, if installed by a factory-certified installer, to New Buck Corporation in order for warranty coverage to begin.

PLEASE NOTE: The Owner Registration Card must contain the Authorized Buck Stove Dealer Code Number and the Certified Installer's number (if applicable) for warranty coverage to begin.

Returns

Freight Receiving Procedure & Freight Damage Policy and Reporting Procedure

Under the terms of our purchases, most equipment is shipped F.O.B. from the TSD Warehouse. TSD Shipments F.O.B. TSD assumes no responsibility and makes no allowance for delays, loss, or damage from any cause after goods have been delivered by transportation companies.

As the receiving agent for TSD, your signature on a warehouse receipt or delivering carrier's freight Bill of Lading (BOL) constitutes acceptance of the merchandise "as is" and in good order. If you do not inspect before signing you are, for all practical purposes, waiving "our" right to collect on a damage claim even if the damage is "concealed". Remember, once you sign, the merchandise and the responsibility are yours!

Immediately check for possible damage that may have occurred during shipment. The National Claims Council Regulations specify that you must:

1. Inspect, examine, and inventory your delivery as it's unloaded.

• Any and all shortages and damages must be written on the Bill of Lading or Freight Bill. Should you determine on the bill that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition on the Bill of Landing or Freight Bill before you sign it!

• You should open cartons and containers. If there is the slightest doubt that the merchandise is damaged (concealed or not), it must be noted on the Bill Of Lading or The Freight Bill, or the liability to prove the damage was done by the delivering carrier is your responsibility.

• Do not be intimidated by the driver. They cannot leave until the Bill of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are).

2. Discovered Damage - If the box, crate, or merchandise is visibly damaged, refuse the delivery and request a Return Authorization number so the merchandise can be shipped back to its origin at no charge.

3. Concealed Damage - In the event of concealed damage, you MUST immediately document and photograph the packaging and the damage. You must keep the packaging. Do not move the item. Call the TSD Inside Sales department at 800-476-6164 to begin a concealed damage claim and ask for an inspection. The inspector will determine if the damage was carrier-caused. Remember you signed the document saying everything was OK. A report must be filed with Tri-State within 2 days of receiving your delivery. Reporting concealed damage will not guarantee a credit. The sooner the concealed damage is discovered, the better.

Further measures that may help in the claim process include the following:

1. Taking digital photographs of the damage. If possible, photographs of the merchandise still on the truck will limit the buyer's liability.

2. Request an inspector.

3. Keep a copy of the Bill of Lading or Freight Bill noting the damage and the driver's signature. Items shipped by UPS are not covered by this policy. UPS damages should be reported to the TSD Inside Sales Department immediately. UPS damages will be handled between UPS and TSD. There are a lot of things that can happen between TSD and your loading dock. Therefore, we are asking you to do a very small amount of work to protect both of us.

Manuals

Buck Stove Model 74 Installation Manual

Buck Stove Technical Quick Guide

Buck Stove Wood Stove Brochure

FREE SHIPPING TO ALL US STATES (EXCEPTIONS APPLY)

(Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Ships within 2-3 Business Days

OUR SHIPPING PARTNERS:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). 

Call (415) 503-9177 or email info@modernsproductions.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@modernsproductions.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@modernsproductions.com or call us at +1 (415) 503-9177

Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@modernsproductions.com or call us at +1 (415) 503-9177

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (415) 503-9177  the chat in the bottom right, or email info@modernsproductions.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.