Do you ship worldwide?
No, we only deliver to the United States.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
What are my payment options?
We accept payments from Visa, MasterCard and American Express. (Contact us if any troubles, we're here to help)
What are my delivery options?
Standard shipping is fee, however there are white glove services that can be purchased at check out. Keep in minded standard shipping does not include forklift delivery which is highly recommended for items that are 150lbs or more.
How secure is your site?
We process payments using the Shopify payment gateway. Shopify payments is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Shopify payments to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you.
When will I receive my parcel?
Once your order is trackable, it will take between 5 to 10 business days to be delivered. Depending on different region's custom restrictions, this may take longer. This rarely happens in the United States.
Can I return or exchange an item?
Absolutely. We offer a 365 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.
